Our client is now recruiting for a Customer Service Representative (Agent) – Remote Position
This role is responsible for managing queries and complaints by answering customers' questions, providing correct information about the services, and processing returns to ensure customers satisfaction.
• Respond and resolve customer queries through different channels (phone, email or chat).
• Manage large amounts of incoming customer queries and complaints within dedicated time.
• Work with customer service manager to ensure proper customer service is being delivered 27/07
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Contribute to team effort by accomplishing related results as needed
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution phone, email, mail or social media
• Go the extra mile to engage customers.
• Process and assist customers with orders, refunds, or exchanges
• Advise on company information
• Utilize computer technology to handle high customer ticket volumes
|Job Location:||Dubai, United Arab Emirates|
|Job Role:||Customer Service and Call Center|
|Company Industry:||Recruitment & Employee Placement Agency|
|Career Level:||Mid Career|
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