Our client is now recruiting for a Customer Service Representative (Agent) – Remote Position
Job Summary:
This role is responsible for managing queries and complaints by answering customers' questions, providing correct information about the services, and processing returns to ensure customers satisfaction.
Job Description:
• Respond and resolve customer queries through different channels (phone, email or chat).
• Manage large amounts of incoming customer queries and complaints within dedicated time.
• Work with customer service manager to ensure proper customer service is being delivered 27/07
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools
• Contribute to team effort by accomplishing related results as needed
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution phone, email, mail or social media
• Go the extra mile to engage customers.
• Process and assist customers with orders, refunds, or exchanges
• Advise on company information
• Utilize computer technology to handle high customer ticket volumes
Job Details
| Posted Date: | 2021-09-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Recruitment & Employee Placement Agency |
Preferred Candidate
| Career Level: | Mid Career |
وظائف الامارات,فرص عمل الامارات,وظائف Customer Service Representative - ManpowerGroup Middle East