Responsibilities:
- Provide demo and training to customer about the product
- Drive the strategy, planning and execution of the organizations overall customer experience goals
- Take ownership of queries and proactively following through to resolution
- Develop best processes that are well explanatory to the customers of our product
- Work within the team that are obsessed with providing excellent customer experience
- Cascade customer feedback at various level of granularity to respective teams
- Develop best-in-class new customer onboarding process that creates a WoW effect to the new customers without being overbearing or obnoxious.
- Lead, train, and coach the team
- Ability to work in a structured environment and adhere to regulatory and compliance requirements
- Document scrutiny
- Any other ad hoc duties as assigned by HOD
Job Details
| Posted Date: | 2021-09-21 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Software Development |
Preferred Candidate
| Career Level: | Mid Career |
وظائف الامارات,فرص عمل الامارات,وظائف Customer Success Executive - Triterras Fintech Pte Ltd