Job Objective:
- 3rd line Network support problems, provision of advice as requested by users.
- Resolution of escalated problems and issues from operational engineers.
- Meeting and exceeding of support standards as established by internal service level agreements
- Pro-active analysis of customer environments and development of business rules to tune the service
- Complex Change requests & rule base management
- To have knowledge of High Level Design (HLD), Low Level Design (LLD), support, implementation and a background in a customer facing position
- Interface with external vendors for timely completion of issues.
- Participate in a 24hr on call rota schedule for any escalated incidents.
- Continual improvement of technical, communications and interpersonal skills with team and self.
- To have Cisco qualifications - CCNP, is ideally required
- Serving as security engineering subject matter experts for clients requiring assistance.
- Consulting, including solving network anomalies, and assisting in re-engineering security solutions.
- To have knowledge of load balancing, switching, and routing (IP QoS, BGP, and MPLS).
- To have strong support skills with PaloAlto, Arista, Juniper, Fortinet, and Cisco.
- To have knowledge in different cloud infrastructure such as AWS and Azure.
- To have knowledge in IP telephony.
- To have knowledge in SDWAN.
- To have knowledge in monitoring tools.
Job Details
| Posted Date: | 2021-09-19 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Information Technology |
| Company Industry: | Media Production; Video & Film Production; Broadcast Media Production |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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