The primary function of the Technical Advisor (TA) is the symptom confirmation, diagnosis & repair of complex customer vehicle concerns based on direct interaction & road test with the customer, to identify the location, source and magnitude of the customer complaint.
Job Context:
The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. A very knowledgeable role in terms of technical issues to resolve and fix with proper diagnosis.
- Diagnose difficult technical concerns
- Offer technical solutions and report to enhance products and services
- Manage complaint and filter best technical solution for customers
- Analyse technical trends and work in conjunction with National Technical Leader to resolve difficult diagnosis.
- Report all findings to Workshop Manager and Service Manager.
- Ensure DMT’s are mentored on difficult diagnosis
- Advise on branch technical requirements and solutions
- Engage with SGA to ensure that we advocate am environment of continuous improvement
- Ensure FIX IT RIGHT is adopted as a culture within the teams they support
- Study warranty trends and advise of BFTR submission
- Below are the job responsibilities:
- To maximize the sold hours from technical operations to meet the revenue performance objectives by supporting the Workshop Manager in target setting and achievement of his/her direct reports.
- Ensure and monitor optimal capacity of resources of the direct reports to deliver Total Quality Management.
- To constantly evaluate through performance management all direct reports to support the development and growth.
- Identify areas of continuous improvement within the workshop operations to create a more efficient and safer workplace by supporting the Workshop Manager to promote Kaizen culture
Job Details
| Posted Date: | 2021-10-14 |
| Job Location: | Ajman, United Arab Emirates |
| Job Role: | Maintenance, Repair, and Technician |
| Company Industry: | Accounting |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates |
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وظائف الخليج
وظائف الامارات,فرص عمل الامارات,وظائف UAE National | Mechanical Technical Advisor | Al Futtaim Automotive | Ajman - Al Futtaim Group