مطلوب للعمل فى الامارات Client Relations Marketing Executive | Logistics | Jebel Ali - Al Futtaim Group وظائف الامارات
وصف وتفاصيل ومهام وظيفة Client Relations Marketing Executive | Logistics | Jebel Ali - Al Futtaim Group
This role will provide support to the Head of Customer Solutions & Marketing and assist in the executions of the department plans.
- The position supports the business heads in business development leads and customer data.
- Handling of the Customer Tenders registrations, prepare Technical and Commercial proposals, collaborates with all departments to ensure timely responses, Manage the site visits plans and executions.
- Gatekeep all the customer enquiries, qualifying the enquiries, arranging meetings with departments, ensuring the conversion funnel is handled within the service level standards given.
- Prepare and execute the plans as per marketing calendar, maintain corporate information, presentations, brochures, collaterals uptodate.
- Voice of the customer survey coordination and customer complaints handling.
Customer Relationship Management
- Responsible for Enquiry Management of all AFL customer enquiries, follow-ups, reporting and lead conversion.
- Handle the end to end Tender Desk for customers. Registering the RFIs, managing the deadlines and ensuring 0% missed deadlines to customer tender timelines and queries.
- Creating and updating the CRM Library, MIS reports (opportunity pipeline, lead database, etc..).
- Attending customer meetings, training sales team new corporate information. Organising customer meetings and events.
- Execution of MarCom activities e.g. product launches, events and exhibitions, mail shots, advertising, newsletter, e-marketing, photoshoots, etc.
- Coordinate the production of online and offline marketing material
- Write press releases, newsletter articles, blogs, posts, and case studies for the stakeholders.
- Content development with creative, social media agencies.
- Digital Social Media Marketing, Creative Designing, Marketing events handling
- Manage the agencies to execute the calendar plans, manage their performances, invoices
- Ensure the brand identity is sustained across the organisation both internal and external
- Execute the projects within timeline and budget
- Represent the company in a professional and knowledgeable manner
- Prepare inhouse creative designs using adobe suits: such a blog posts, poster, presentations, photo shop, video editing, etc.
- Maintenance of marketing collateral inventory, marketing expense reports and marketing library.
- Ensure all AFL offices have the up to date corporate information in the front desks.
- Supplier management of hiring vendors, registering with procurement and ensuring invoices are tallied.
- Attend to inbound customer and corporate marketing enquiries from online & offline.
- Ensure all customer complaints are recorded with timely closure and valid root causes.
- Follow-up and maintain up-to-date records of customer (complaints, sales visits, customer details, communications records, customer analytics) and enhance CRM functionality towards ISO standards.
- Synthesize information from various customer data sources
- Maintain records of all customer quotes/ enquiry
|Job Location:||United Arab Emirates|
|Job Role:||Marketing and PR|
|Career Level:||Mid Career|
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