Customer Care Specialist - RTC1 Recruitment Services وظائف الامارات

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Position Title:              Customer Care Specialist

Employment Type:      Full Time

Salary:                         up to 10K AED all-inclusive, depending on experience and qualifications

Job Location:             Dubai, UAE

 

About the Client:

A fast-growing quick service restaurant in the UAE

 

Job Description:

  • Monitor and respond to customer complaints and inquiries received through online channels, such as email, social media, and chat, with professionalism
  • Investigate customer issues and concerns, providing prompt and satisfactory resolutions to ensure customer satisfaction and retention
  • Interact with customers in a courteous and helpful manner, demonstrating excellent communication skills, both written and verbal
  • Generate reports from different portals, talk to customers and propose solutions, help the stores to reduce customer complaints, and increase customer satisfaction scores
  • Gather and analyze customer feedback to identify recurring issues and recommend improvements to enhance the customer experience


Job Details

Posted Date: 2023-10-05
Job Location: United Arab Emirates - Dubai
Job Role: Customer Service and Call Center
Company Industry: Catering, Food Service, & Restaurant

Preferred Candidate

Career Level: Mid Career
Gender: Female



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