IAM-Technical Support Engineer-(ForgeRock Expert) - First Select Employment Services وظائف الامارات

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وصف وتفاصيل ومهام وظيفة IAM-Technical Support Engineer-(ForgeRock Expert) - First Select Employment Services




  • Managing end to end of SailPoint Access Governance and Management.
  • Managing User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
  • Managing SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
  • Establish standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
  • Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
  • Execute day to day application maintenance & monitoring of Sailpoint infrastructure and functions.
  • Maintaining Records for SLA Breaches, Incoming numbers of Incidents/ Service Requests, Outstanding tickets and revoked tickets for monthly basis.
  • Managing the errors through pending tasks and resolve them.
  • Performed Operational tasks which included executing and scheduling Aggregations and Tasks, enabling/disabling user IDs, password management, creating/scheduling custom reports etc.
  • Handling SOD Policy creation, workgroup creations, creating Entitlements, , Business/IT roles.
  • Support on live deployment on production environment during releases.
  • Participate in requirements gathering and use case development;
  • Develop technical project plans and aid in project resourcing;
  • Develop and execute test cases and test plans for SailPoint solutions;
  • Experience with IdentityIQ Administration and Implementation;
  • Develop or contribute to technical project plans with regular tracking and reporting;
  • Strong understanding of IAM best practices and standards
  • Excellent problem-solving and troubleshooting skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills 
  • Prepare product documentation, KB articles, SOPs test cases, test plans and support process.
  • Experienced with some of the following web technologies: JavaScript, XML, SAML, SPML/SOAP, Web and Application Servers, HTML, REST API, JSON
  • Strong experience with J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.

ForgeRock 


  • Manage end to end of ForgeRock Identity and Access Management Platform.
  • Deployment, management & maintenance of  ForgeRock platform including OpenAM, OpenIDM, OpenIG and OpenDJ
  • Development, production support and upgrade activities for ForgeRock application
  • Execute day to day application maintenance & monitoring of ForgeRock infrastructure and functions.
  • Responsible to manage administration functionality of the ForgeRock
  • Manage Access management, Identity Federation, Multi-factor authentication, Risk-based authentication across.
  • Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, etc.
  • Manage ForgeRock integration with SaaS application like Azure, M365, D365 etc
  • Manage ForgeRock integration with COTS and non-COTS applications.
  • Develop or contribute to technical project plans with regular tracking and reporting;
  • Strong understanding of IAM best practices and standards
  • Excellent problem-solving and troubleshooting skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills 
  • Prepare product documentation, KB articles, SOPs test cases, test plans and support process.
  • Strong experience with J2EE / Java EE 5 Application Server such as Tomcat, JBoss, WebSphere, or WebLogic.
  • Must have a thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, etc
  • Experience with ForgeRock OpenIDM (Identity management) system for On-time provisioning / de-provisioning.
  • Experience working with LDAP directories like OpenDJ
  • Should have good developer skills - Java/J2EE.
  • Experience in Azure services.
  • Troubleshooting skills are a must.
  • Should be able to work independently as well as in a group environment.


Job Details

Posted Date: 2023-12-08
Job Location: United Arab Emirates - Abu Dhabi
Job Role: Customer Service and Call Center
Company Industry: Human Resources

Preferred Candidate

Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree: Bachelor's degree



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