Guest Service Associate - IEX Recreational Playground LLC وظائف الامارات

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وصف وتفاصيل ومهام وظيفة Guest Service Associate - IEX Recreational Playground LLC

Position – Guest Service Associate (Curiosity Crew)

Executive Summary

woo-hoo! Children’s Museum is a brand concept of IEX Recreational Playground L.L.C. woo-hoo! is a state-of-the-art edutainment centre that offers children and their families the opportunity to learn through play. All galleries, and programs are designed specifically for children to explore their innate curiosities in a non-judgmental environment. 

Join an amazing group of people at woo-hoo! and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

Position Summary

The Curiosity Crew is responsible for fulfilling woo-hoo! vision of creating awesome experiences and memories for children. Working within exhibit zones, they act as woo-hoo! brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.

Key Duties & Responsibilities

Guest Experience and Service 


  • Be an ambassador for woo-hoo!; ensure that every guest’s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.  
  • Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs. 
  • Provide excellent guest service, and facilitate guests’ experience and journey through a proactive and thoughtful interaction. 
  • Contribute to a positive, team-based, and “guest-first” culture. 
  • Manage groups of children from schools, birthday parties, or camp activities.  
  • Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests. 
  • Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit. 
  • Comfortably facilitate and manage exhibit spaces and components. 
  • Collect and communicate guests’ feedback and suggestions. 
  • Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials. 


Exhibits area / Education 


  • Have an honest and comprehensive understanding of woo-hoo! philosophy and developmental, pedagogical, and other learning objectives. 
  • Develop a deep understanding of the learning opportunities for each exhibit/gallery. 
  • Understand and stay current with the exhibit and program initiatives. 
  • Participate in training programs designed to enhance interaction with guests in the ‘woo-hoo!’ manner. 
  • Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organised, properly maintained, etc). 
  • Manage the use, quality, and organisation of consumables. 



Safety / Security 


  • Provide a safe environment for all guests, specifically for the children. 
  • Communicate any safety/performance issues regarding exhibits components. 
  • Adhere to all policies and procedures of woo-hoo! 
  • Assist guests in case of an incident or an emergency situation. 
  • Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed. 
  • Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc). 


Other Responsibilities 

  • Working with other colleagues, proactively contribute to the success of any special events and programs.  
  • Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo! objectives. 


  • 1- 2 years of experience working with young children (ages 0-12) and their families in recreational settings, afterschool programs or classrooms. 
  • Excellent communication skills and ability to interact positively with children, adults, and large groups. 
  • Experience working in a fast-paced, high-volume environment. 
  • Ability to work with diverse staff and guests. 
  • Excellent grasp of the English language. Bilingual is a plus. 

Physical Demands

  • The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role’s requirements. 
  • This position requires the ability to do one or more of the following; Stand throughout the day, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights. 
  • Involves frequent repetitive motion.  
  • The noise level in the work environment is highly variable, from quiet to loud. 
  • The working timings include morning and/or evening shifts. Weekends and holidays work are required. 
  • Uniform/dress code required.

What we offer: 

  • Excellent working environment.
  • Substantial career progression.
  • Market competitive salary package based on experience.  
  • Standard benefits as per the UAE Labour Law.

Job Details

Posted Date: 2024-03-06
Job Location: United Arab Emirates - Dubai
Job Role: Hospitality and Tourism
Company Industry: Amusement & Recreation Facility

Preferred Candidate

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